Privacy Policy

Privacy Policy
Grounded Project Management Solutions
Last Updated: 18/03/2026


1. Introduction

This Privacy Policy explains how Grounded Project Management Solutions (“we”, “us”, “our”) collects, uses, and protects personal data.

We are committed to protecting your privacy and handling personal data in accordance with applicable data protection laws, including the UK GDPR and the Data Protection Act 2018.


2. Who We Are

Grounded Project Management Solutions provides software tools and services designed to improve project transparency, reporting, and accountability within Jira environments.

Contact details:
Email: cameron.lello@grounded-pm.com
Address: 10 Fiver Close, Whitchurch, Hampshire, RG28 7FN

For the purposes of data protection law, we may act as either:

  • a data controller (for our own business operations), or

  • a data processor (when processing data on behalf of our customers)


3. The Data We Collect

We may collect and process the following types of personal data:

a) Contact Information

  • Name

  • Business email address

  • Company name

  • Job title

b) Account and Service Data

  • User account details

  • Login and authentication data

  • Subscription and billing information

c) Technical Data

  • IP address

  • Browser type and version

  • Device information

  • Usage data (e.g. interactions with our software)

d) Jira and Customer Data

Where our services integrate with Jira, we may process data contained within your Jira environment, which may include personal data.

In such cases, we act as a data processor on your behalf.


4. How We Use Your Data

We use personal data to:

  • Provide and operate our services

  • Manage accounts and subscriptions

  • Communicate with you regarding services, updates, or support

  • Improve and develop our software

  • Ensure security and prevent misuse

  • Comply with legal obligations

We only process personal data where we have a lawful basis to do so.


5. Lawful Bases for Processing

Under the UK GDPR, we rely on the following lawful bases:

  • Contract – to provide our services

  • Legitimate interests – to improve and secure our services

  • Legal obligation – to comply with applicable laws

  • Consent – where required (e.g. certain communications or cookies)


6. How We Share Data

We may share personal data with:

  • Service providers (e.g. hosting, analytics, payment processors)

  • Professional advisers (e.g. legal, accounting)

  • Authorities where required by law

Where we act as a processor, we only share data in accordance with our customer’s instructions.

We do not sell personal data.


7. International Transfers

Where personal data is transferred outside the UK, we ensure appropriate safeguards are in place, such as:

  • UK adequacy regulations

  • Standard contractual clauses

  • Other lawful transfer mechanisms


8. Data Security

We implement appropriate technical and organisational measures to protect personal data, including:

  • Access controls

  • Encryption where appropriate

  • Secure hosting environments

However, no system is completely secure, and we cannot guarantee absolute security.


9. Data Retention

We retain personal data only for as long as necessary to:

  • Provide our services

  • Comply with legal obligations

  • Resolve disputes and enforce agreements

When no longer required, data is securely deleted or anonymised.


10. Your Rights

Under the UK GDPR, individuals have rights including:

  • Access to their personal data

  • Correction of inaccurate data

  • Erasure of data (in certain circumstances)

  • Restriction of processing

  • Data portability

  • Objection to processing

To exercise your rights, please contact us using the details above.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).


11. Cookies

We may use cookies and similar technologies to:

  • Improve website functionality

  • Analyse usage

  • Support security

You can control cookies through your browser settings.

(You may wish to provide a separate Cookie Policy for more detail.)


12. Third-Party Services

Our services may integrate with third-party platforms such as Jira.

These third parties have their own privacy policies, and we are not responsible for their practices.


13. Changes to This Policy

We may update this Privacy Policy from time to time.

Updated versions will be posted on our website with a revised “Last Updated” date.


14. Contact Us

If you have any questions about this Privacy Policy or how we handle personal data, please contact:

Grounded Project Management Solutions
Email: cameron.lello@grounded-pm.com
Address: 10 Fiver Close, Whitchurch, Hampshire, RG28 7FN