Terms of Use

Terms of Use
Grounded Project Management Solutions
Last Updated: 18/03/2026


1. Introduction

These Terms of Use (“Terms”) govern your access to and use of the website and services provided by Grounded Project Management Solutions (“we”, “us”, “our”).

By accessing our website or using our services, you agree to be bound by these Terms.

If you do not agree to these Terms, you must not use our website or services.


2. Business Customers Only

Our services are intended for business users only and not for consumers.

By using our services, you confirm that you are acting in the course of a business, trade, or profession.


3. About Us

Grounded Project Management Solutions provides software tools and services designed to improve project transparency, reporting, and accountability within Jira environments.

Contact details:
Email: [Insert Email]
Address: [Insert Registered Business Address]


4. Use of Our Website

You agree to use our website and services only for lawful purposes. You must not:

  • Violate any applicable laws or regulations

  • Attempt to gain unauthorised access to systems or data

  • Interfere with the operation or security of the website

  • Upload or distribute malicious software

  • Reverse engineer, decompile, or attempt to extract source code

  • Resell, sublicense, or commercially exploit our services without permission

We reserve the right to suspend or restrict access for breaches of these Terms.


5. Services and Software

We provide tools and services designed to operate within Jira environments.

Access to services may require:

  • Installation within your Jira workspace

  • Payment of setup or subscription fees

  • Agreement to additional service-specific terms

We may update, modify, or discontinue features at any time to improve our services.


6. Service Availability and Support

We aim to provide reliable services but do not guarantee uninterrupted or error-free operation.

Unless explicitly agreed in writing:

  • No service level agreements (SLAs) apply

  • No guaranteed response or resolution times are provided

Support is provided via agreed communication channels.


7. Fees, Payment, and Cancellation

Where applicable:

  • Fees will be clearly stated before purchase

  • Payments must be made in accordance with agreed terms

  • Subscription fees may apply on a recurring basis

Unless otherwise agreed:

  • Fees are non-refundable

  • You may cancel subscriptions by providing reasonable notice

  • Access to services may be suspended or terminated for non-payment

On termination:

  • Your access to the services may be revoked

  • We may delete or anonymise your data after a reasonable period


8. Intellectual Property

All content, software, and materials provided by us are owned by or licensed to Grounded Project Management Solutions and are protected by intellectual property laws.

You may not use, copy, modify, or distribute any content without prior written permission.


9. Data Protection and Privacy

We process personal data in accordance with applicable data protection laws, including the UK GDPR and the Data Protection Act 2018.

Our Privacy Policy explains how we collect, use, and protect personal data.

Where we process data on your behalf, we act as a data processor and you remain the data controller.


10. Third-Party Services

Our services may integrate with third-party platforms, including Jira.

We are not responsible for:

  • The availability or performance of third-party services

  • Changes made by third-party providers

  • Third-party terms or policies

Your use of third-party services is subject to their terms.


11. Disclaimer of Warranties

Our services are provided on an “as is” and “as available” basis.

To the fullest extent permitted by law, we do not guarantee that:

  • Services will be uninterrupted or error-free

  • Services will meet your specific requirements

  • Services will be compatible with all systems or environments


12. Limitation of Liability

Nothing in these Terms limits or excludes liability for:

  • Death or personal injury caused by negligence

  • Fraud or fraudulent misrepresentation

  • Any liability which cannot be excluded under applicable law

Subject to the above:

  • We shall not be liable for indirect or consequential losses

  • We shall not be liable for loss of profit, revenue, business, or data

Our total liability arising under or in connection with these Terms shall be limited to the total fees paid by you to Grounded Project Management Solutions in the 6 months immediately preceding the event giving rise to the claim.


13. Termination

We may suspend or terminate access to our services if:

  • These Terms are breached

  • Services are misused

  • Payment obligations are not met

Termination may occur immediately in cases of serious breach.


14. Force Majeure

We are not liable for failure or delay in performance caused by events beyond our reasonable control, including but not limited to:

  • Internet outages

  • Third-party service failures

  • Natural disasters

  • Government actions


15. Entire Agreement

These Terms constitute the entire agreement between you and us and supersede all prior agreements or understandings.


16. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.


17. Changes to These Terms

We may update these Terms from time to time.

Updated versions will be posted with a revised “Last Updated” date.

Continued use of our services constitutes acceptance of the updated Terms.


18. Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.


19. Contact Us

Grounded Project Management Solutions
Email: cameron.lello@grounded-pm.com
Address: 10 Fiver Close, Whitchurch, Hampshire, RG28 7FN